Privacy Policy

1. Information We Collect

We collect information directly from you, automatically through your use of our website, and from third parties.

A. Information You Provide to Us:

• Account Information: Name, email address, password, bakery name, business address, and contact numbers.
• Business Data: Recipe ingredients, unit costs, labor rates, overhead structures, inventory levels, customer names, and order details uploaded to manage your bakery.
• Billing Information: Credit card numbers, billing address, and transaction details processed securely through our third-party payment processors (e.g., Stripe). We do not store raw credit card details on our servers.

B. Information Collected Automatically:

• Log and Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site, device type, and referring URLs.
• Cookies and Tracking: We use cookies, web beacons, and similar tracking technologies to analyze trends, administer the site, track user movements, and personalize your experience.

2. How We Use Your Information

We use the collected information for the following business purposes:

• To Provide the Service: Setting up accounts, calculating recipe costs, tracking orders, hosting your storefront, and generating invoices.
• To Improve and Optimize: Analyzing user behavior to debug issues, design new features, and make our free calculators more accurate.
• Customer Support: Responding to inquiries, resolving billing disputes, and troubleshooting software bugs.
• Marketing and Communication: Sending feature updates, newsletters, educational baking resources, and promotional offers (you can opt out anytime).
• Security and Compliance: Preventing fraud, ensuring system security, and complying with applicable legal obligations.

3. How Your Information is Shared

We do not sell your personal or business data. We share your information only under the following circumstances:

• Third-Party Service Providers: We share data with trusted vendors who perform services on our behalf, including payment processing (Stripe), email delivery, cloud hosting (AWS/Google Cloud), and analytics tools (Google Analytics).
• Your Custom Storefront: If you use our e-commerce features, certain business details (bakery name, logo, products, and prices) will be visible to your customers online.
• Legal Requirements: We may disclose data if required by law, subpoena, or government regulation, or to protect the safety, rights, and property of BakeryCost or our users.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal and business data. This includes SSL/TLS encryption for data transmission and secure database hosting. However, no internet transmission or electronic storage system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal and business information for as long as your account is active or as needed to provide you with the Service. If you close your account, we will delete or anonymize your data within a reasonable timeframe, unless legal obligations require us to retain it longer.

6. Your Rights and Choices

Depending on your location (such as the UK, EU, Canada, or US states like California), you may have specific rights regarding your personal data:

• Access and Correction: You can review, update, or edit your account information at any time by logging into your dashboard.
• Data Portability: You may export your recipe data, customer data, and order history in standard formats (CSV) via your settings.
• Deletion (“Right to be Forgotten”): You can request the permanent deletion of your account and associated personal data by contacting our support team.
• Email Preferences: You can unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any email.

7. International Data Transfers

BakeryCost is operated globally. Data may be transferred to, stored and processed in countries where our servers or service providers are located. By using our Service, you consent to this transfer of information outside of your home country.